Customer Care and Operations

Our Customer Care department is often the first port of call for OVO members, which explains why they’re such a friendly bunch! And our Operations team keep things running smoothly by bringing members on board, fixing any problems, and ensuring everyone’s happy.

“As the Customer Care team, we’re proud to have been voted best customer service three years in a row, by Uswitch. Our 2030 goal is to become the most trusted company in the UK! Listening to our members and creating lasting relationships is the key to our success.”

“We’re the Operations department, here to take care of onboarding new OVO members, checking that bills are accurate, and helping our PAYG members. We’re efficient, trusted, and all about the details – making our members’ experience the best it can be!”